We have a no-hassle, money back guarantee on online purchases from our website. Please email us with details ASAP on shaldonscents@gmail.com.
If your order arrives in less than perfect condition, please take a photo and send it to us by email. Please note that we will only send a replacement or refund after receiving proof of damaged goods. We will then replace the item or refund your payment to the original payment card used to purchase the item. We aim to process your returns, refunds or replacements as soon as we can but please allow a maximum of 21 working days for processing.
Refunds will be issued to the original payment method used when your order was purchased minus any delivery charge.
For cancellations, you can cancel within seven working days from receipt of the day you received your goods. Please provide a written notice of cancellation by emailing us and returning the items in its original, unopened and unused condition.
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Cookie
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